Basic Steps
📧 Send Follow-Up Comms
1 day after the vehicle has been collected, send a thank you message to the customer asking if they are happy with the service.
Hot Tip: save your filter to easily access it again in the future.
🏷️ Tag Satisfied Customers
If the customer responds positively, tag them as “Satisfied” in the CRM for easy reference later.
📧 Send Second Comms for Google Review
Send a second message to satisfied customers, encouraging them to rate your business on Google.
By following these steps, you’ll maintain positive customer relationships and boost your online reputation with Google reviews.