Introduction
The Workboard is one of our standout features and is widely used by our customers. It's part of the Job Management section where you can view and track your work in progress organised by status, so you can see an overview of how jobs are progressing through the workshop. Structured in a logical workflow, the Workboard replaces what many workshops would previously do on a job board or whiteboard. It's excellent for organising work, seeing where everything is, and identifying holdups, making it an invaluable tool for managing your workshop efficiently.
The Workboard Interface
Columns and Statuses
Jobs on the Workboard are organised by status into separate columns. In the column heading, directly beside the name of each column, you will see a number in brackets, this represents the number of jobs in the column.
The columns (in left to right order) are:
Booked: The initial status applied to new bookings.
Arrived: Jobs should be changed to this status when the vehicle has been dropped off by the vehicle owner.
In Progress: Jobs should be changed to this status when the technician starts the job.
Completed: Move jobs to this status when the work is complete.
Invoiced: When you generate the invoice for a job, its status is updated to 'invoiced'. An invoiced job can only be moved to the status of Completed, it cannot be moved backward to prior statuses.
Collected: This is the final stage of a job. You move the job to this status when the customer has collected the vehicle.
Job Tile Details
Each job is displayed on a 'tile' that can be dragged and dropped to update its status. Here are some key features of the interface:
Job Tile Details: Each job tile includes:
🔑The key icon (if there is a booking time and/or pickup time). Mouseover to display the booking/pickup time).
An icon on the top right showing the initials of the technician allocated to the job (or a + staff icon if no technician is assigned). You can reassign the tech by clicking on this icon.
The job number at the top of each tile. Clicking the job number will open the job maintenance screen.
Any tags the job is tagged with (such as 'waiting parts' or 'waiting approval').
The customer name.
The vehicle details.
The service(s) within the job.
🔧 Bulk actions on the Workboard
When working on the Workboard, you can perform actions on one or more jobs at the same time using bulk actions.
Selecting jobs
Select one or more jobs using the checkbox on each job tile.
When jobs are selected, a bulk action bar appears at the bottom of the screen:
🏷️ Add Tag
Select one or more jobs.
Select Add Tag.
Choose one or more tags to apply to all selected jobs.
Tags can be used to quickly organise work (for example, Waiting for Parts, Urgent, or Payment Due).
The available tags depend on what has been set up in your workshop.
✉️ Send Email
Select one or more jobs.
Select Send Email.
Review the recipients and select Next.
Choose an email template, review the message, then send.
💬 Send SMS
Select one or more jobs.
Select Send SMS.
Review recipients and select Next.
Choose an SMS template, review the message, then send.
The SMS workflow mirrors bulk email, using SMS templates instead.
🖨️ Print Job Card
Select one or more jobs.
Select Print Job Card.
A job card is generated for each selected job.
For other ways to print job cards, see Printing Job Cards.
Updating Statuses Manually
You can update job statuses manually in two ways:
Dragging and Dropping: Jobs can be updated by dragging and dropping them from one status column to the next.
Dropdown Option: Open a job and click the dropdown option in the top left corner of the screen beside the job number. You can select between Booked, Arrived, In Progress, and Completed. Note that you can't change to Invoiced manually; this status is only applied when you generate the invoice. Only invoiced jobs can be changed to the Collected status, either by dragging and dropping in the Workboard or by opening the job and changing the status dropdown in the top left corner.
Mobile App Integration
When technicians use the Auxo Workshop Mobile App, job status updates automatically based on their actions:
Clocking on to a job sets the status to In Progress.
When pausing/clocking off, selecting Job Completed changes the status to Completed.
Other clock-off options like Waiting For Parts or Approval Required apply tags to the job.
Cancellation
When you cancel a booking, the job is removed from the Workboard and its status is set to Cancelled in the Job List.