One of the biggest challenges in running a well-organised workshop is dealing with no-shows. Sending a booking reminder the day before can significantly reduce no-shows. It helps customers remember their appointments and gives them a chance to contact you if they need to reschedule.
Booking reminders not only help keep your schedule on track, but they also show your customers that you care about their appointments and value their time.
Steps to Send Booking Reminders:
Open the Job List:
Click “Job Management” in the side menu.
Select “Jobs” from the expanded “Job Management” section to open the job list.
Filter the List:
Filter the list to show Jobs for Tomorrow by selecting the booking date filter and choosing ‘tomorrow.’
💡Tip: We recommend saving the Bookings for Tomorrow filter, then next time all you have to do is select the saved filter!
Select Reminders to Send:
Tick the checkbox beside each reminder you wish to send.
Or, click the square checkbox at the top to select all.
Send Reminders:
Click the Email or SMS button at the top of the screen.
Choose the booking reminder template you wish to send (a suitable default is likely pre-selected).
Click Send